Missing Your Boat Departure
Fitzroy Island Adventures offers hotel coach pick-ups, and require you to check-in at the Cairns Reef Fleet Terminal, located at 1 Spence Street.
If you do not check-in at the date and time specified in your booking, then you will forfeit 100% of the total price paid.
If you miss your ferry or boat departure at the check-in time and date specified in your booking, then you will forfeit 100% of the total price paid. The master of the vessel has authority to refuse travel to anyone that they think may be at risk of travelling on this vessel.
Our 10am Thunderbolt transfers is not suitable for anyone who is pregnant or has back or spinal injuries. Children must be a minimum 8 years old and 120cm or taller. No luggage can be carried on board the vessel.
Children Under 16 Years of Age
Those under 16 must travel with a guardian or parent.
Dates can be changed up to 24 HOURS before the tour departs at no additional charge (subject to any fees or penalties imposed by an operator other than Raging Thunder). Bookings rescheduled less than 24 hours before the tour departs will forfeit 100% of the total price paid.
Cancellations and Refunds
Bookings cancelled or rescheduled less than 24 HOURS before the tour departs will forfeit 100% of the total price paid (subject to any fees or penalties imposed by an operator other than Raging Thunder).
We strongly recommend purchasing your own travel insurance to cover possible unforeseen circumstances.
All tours included in a package must be completed within 14 days of starting the first tour (subject to availability).